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Warranty Information

Thank you for purchasing a Tylza product. Within three year from your original purchase, the device will receive the manufacturer's limited warranty. During this time, any failure of the product will be repaired and parts replaced, provided that the equipment is used in the normal environment expected by the manufacturer.

Warranty Terms:

Within the three year, at the manufacturer's discretion, any component of this equipment will fail due to materials or workmanship, and provide free parts or complete products to the original purchaser, and the purchaser will bear the transportation costs. We recommend that you keep the original packaging so that you have the required packaging when you return.

Warranty Exclusions:

The warranty will not apply if damage is caused by any of the following: 

  • Use unstable power supply, such as low voltage, high voltage, short circuit caused by household wiring failure.
  • The inside of the device has been opened, altered, or abused. Such as the use of unauthorized accessories, abnormal working conditions (extreme temperature)
  • For commercial environment or industrial use.
  • Fire, water damage, theft, war, riot, hostility or acts of God such as hurricanes, floods, etc.
  • Use of force or damage caused by external influences
  • Partially or completely dismantled appliances

This warranty policy is only for customers who purchase from the Tylza website. Please contact your purchaser for the detailed warranty scope.

Still have questions? Please contact us and we will answer any of your warranty questions about Tylza products.

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