Refund & Return Policy

GENERAL


 RETURNS


30 DAYS RETURN

you may initiate a return for an item(s) within 30 days of receipt for a refund. Returns outside of the 30 day return window will not be accepted. Refunds will be applied to your account once the item has been received and inspected through our warehouse(minus actual shipping costs we incurred). Naturally, if your return is because of our error, we'll pay these shipping costs.


To qualify for a general return, the item(s):


Must be in resalable condition


Must be free from scratches and/or defects


Must not have been installed


Must be in the original manufacturer’s box and packaging and be free of writing.


Must not be missing pieces 


You can always contact us for any return question at support@itylza.com.


ELIGIBILITY


 RETURN

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us at support@itylza.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at support@itylza.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.


Unfortunately, we cannot accept returns on sale items or gift cards.

1.Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

2.Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

3.Late or missing refunds

Please allow 10 days for a refund to post to your credit card or bank account. If you haven’t received a refund yet, first check your bank account again.


Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at support@itylza.com

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