Shipping Policy

We offer free home delivery to multiple locations in the United States（Except Alaska, Hawaii, Canada, Puerto Rico). And, we offer free shipping on all of our products, we use UPS, EMS and FBA Logistics, to ship your orders very tightly sealed.

We ship orders on regular business days Monday - Friday (non-holidays). Orders placed on weekends will ship on the following business day.

All Tylza products will be shipped from the US warehouse address, and the specific shipping time will be provided by the carrier.

Order Shipment Times:

Most orders placed before 11:30 a.m. PST will be shipped on the same business day. Orders placed after 11:30 a.m. PST will be shipped the following business day. Processing for these orders can take a few hours or longer depending on the volume of orders received on that day.

For different types of parcels, the time for the carrier to receive the parcel will be different. It depends on the size and weight of the package and your shipping address.

Small Parce: update tracking number within 1-3 days

Medium Package: update tracking number within 3-5 days

Large Parcels: update the tracking number in 3-7 days

Oversized Parcels: update the tracking number in 5-10 days

PS: The wine cooler and bevrage fridge sold by Tylza over 15" are large and oversized packages.

Order Verification:

While we process your order, you may be contacted by a customer service representative to verify your order and billing information after purchase. If you cannot be reached, your order may be delayed. The best way to ensure there is no delay on your delivery, double check all information you enter during checkout.

Inspecting Your Order When It Arrives:

If your order shipped via freight carrier, please thoroughly inspect your item before signing for the package. We recommend that you verify the following items before signing the bill of landing:

Make sure that you have received the correct item:

Check to make sure that there is not damage to the packaging. If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.

If your order is correct and is in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and send email our customer service team at support@itylza.com. We will provide you with additional instructions to get your order corrected.

All orders placed from Monday to Friday (excluding public holidays) will be processed within 2--3 working days upon confirmation of payment from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

In general, it may take several working days for delivery, depending on the different delivery methods (3 - 10 Business Days). Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 1 working days. Please make sure your delivery address is correct and deliverable.

Your tracking code will be shown in your order dispatched email.

If the parcel has not arrived after you had expected it to, please contact us at support@itylza.com and we will be more than happy to help by contacting the courier on your behalf.