We offer free home delivery to multiple locations in the United States（Except Alaska, Hawaii, Canada, Puerto Rico). And, we offer free shipping on all of our products, we use UPS, EMS and FBA Logistics, to ship your orders very tightly sealed.
We ship orders on regular business days Monday - Friday (non-holidays). Orders placed on weekends will ship on the following business day.
All Tylza products will be shipped from the US warehouse address, and the specific shipping time will be provided by the carrier.
Order Shipment Times:
Most orders placed before 11:30 a.m. PST will be shipped on the same business day. Orders placed after 11:30 a.m. PST will be shipped the following business day. Processing for these orders can take a few hours or longer depending on the volume of orders received on that day.
For different types of parcels, the time for the carrier to receive the parcel will be different. It depends on the size and weight of the package and your shipping address.
Small Parce: update tracking number within 1-3 days
Medium Package: update tracking number within 3-5 days
Large Parcels: update the tracking number in 3-7 days
Oversized Parcels: update the tracking number in 5-10 days
PS: The wine cooler and bevrage fridge sold by Tylza over 15" are large and oversized packages.
While we process your order, you may be contacted by a customer service representative to verify your order and billing information after purchase. If you cannot be reached, your order may be delayed. The best way to ensure there is no delay on your delivery, double check all information you enter during checkout.
Inspecting Your Order When It Arrives:
If your order shipped via freight carrier, please thoroughly inspect your item before signing for the package. We recommend that you verify the following items before signing the bill of landing:
Make sure that you have received the correct item:
Check to make sure that there is not damage to the packaging. If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.
If your order is correct and is in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and send email our customer service team at firstname.lastname@example.org. We will provide you with additional instructions to get your order corrected.